eNPS
Measure your employees' loyalty and willingness to recommend.
eNPS, climate and 360° reviews
Employee Experience
There's no great customer experience without teams that sustain it. We measure eNPS, climate and 360° performance to strengthen the internal experience.
I want to measure my team →Why it matters
Why measure your team's experience?
There's no great customer experience without engaged employees. Your team's climate and motivation flow directly into every customer interaction.
Why it mattersCompanies with engaged teams are 23% more profitable, 18% more productive and see up to 43% lower turnover (Gallup). Internal experience is the foundation of the external one.
What it's forReplacing an employee costs between one-half and two times their annual salary (Gallup). Measuring lets you anticipate talent flight before you pay for it.
What problem it solvesOnly 21% of employees worldwide are engaged at work (Gallup). Measurement —eNPS, climate and 360°— reveals where and why you're losing engagement, so you can act in time.
What's included
Organizational climate
Diagnosis of the factors that drive or hold back the team.
360° reviews
Multi-source feedback for team development.
Link to CX
Connect the internal experience with customer results.
FAQ
Questions about Employee Experience
Is it anonymous?
Yes, we guarantee confidentiality to get honest, representative answers.
How often is it measured?
We recommend continuous pulses plus an annual or semiannual climate study.
Let's talk
Ready to truly listen to your customers?
We'll show you how an ADA LAB CX and Voice of Customer program looks on your own data.