eNPS and 360° reviews

Employee Experience

There's no great customer experience without teams that sustain it. We measure eNPS and 360° performance continuously to strengthen the internal experience.

I want to measure my team →
Why it matters

Why measure your team's experience?

There's no great customer experience without engaged employees. Your team's engagement and development flow directly into every customer interaction.

Why it mattersCompanies with engaged teams are 23% more profitable, 18% more productive and see up to 43% lower turnover (Gallup). Internal experience is the foundation of the external one.
What it's forReplacing an employee costs between one-half and two times their annual salary (Gallup). Measuring lets you anticipate talent flight before you pay for it.
What problem it solvesOnly 21% of employees worldwide are engaged at work (Gallup). Continuous measurement —eNPS and 360°— reveals where and why you're losing engagement, so you can act in time.
What's included

eNPS

Measure your employees' loyalty and willingness to recommend, with continuous pulses.

360° reviews

Multi-source feedback —peers, managers and self-review— for each person's development.

Continuous pulses

Recurring tracking, not an annual snapshot: catch engagement shifts in time.

Link to CX

Connect the internal experience with customer results.

FAQ

Questions about Employee Experience

Is it anonymous?
Yes, we guarantee confidentiality to get honest, representative answers.
How often is it measured?
We recommend continuous eNPS pulses and semiannual or annual 360° reviews.
How is this different from Climate & Culture?
Employee Experience measures the continuous pulse of engagement and individual development (eNPS, 360°). Climate & Culture is a deeper, periodic diagnosis of the structural factors —leadership, process, purpose— that sustain that pulse.
Let's talk

Ready to truly listen to your customers?

We'll show you how an ADA LAB CX and Voice of Customer program looks on your own data.

I want to measure my team → See other services
From the blog
See all articles →