Guest NPS
Satisfaction and recommendation by property, season and segment.
Guest and traveler experience in tourism
Travel & Tourism
We help hotels, operators and destinations measure guest and traveler experience across the whole trip, from booking to post-stay, to improve satisfaction, reviews and repurchase.
I want to measure guest experience →Why it matters
Why measure experience in tourism
In tourism, experience translates directly into reviews, online reputation and new bookings. Every stay is a chance to build loyalty or to lose it.
Why it mattersReviews and online reputation drive the next traveler's decision. Experience is your best sales channel.
What it's forTo measure satisfaction at every trip stage (booking, arrival, stay, departure) and connect experience with reputation.
What problem it solvesIt spots the dissatisfied guest in time to resolve before they leave a bad public review.
What we measure
Trip journey
From booking to arrival, the stay and post-stay.
Reviews and reputation
Connect the guest's voice with your online reputation.
Alerts and close the loop
Recover the upset guest before the public review.
FAQ
Questions about Travel & Tourism
In what language are the surveys run?
In the guest's language, based on the traveler's origin.
Does it integrate with online reviews?
Yes, we connect internal satisfaction with public reputation.
Does it cover hotels and operators?
Yes, and also destinations and tourism experiences.
Let's talk
Ready to truly listen to your customers?
We'll show you how an ADA LAB CX and Voice of Customer program looks on your own data.