Omnichannel capture
Email, SMS, WhatsApp, QR, web and app — at the moment of contact.
Omnichannel capture + AI text analysis
Voice of Customer
We capture your Voice of Customer across every channel and analyze it with AI to understand the why behind each rating, prioritizing the actions that move the needle most.
Let's talk about your VoC program →What's included
AI text analysis
Topic and sentiment classification over thousands of comments.
Actionable prioritization
From thousands of verbatims to a short list of prioritized actions.
Live dashboards
The voice of the customer, updating with every response.
FAQ
Questions about Voice of Customer
Which channels do you cover?
Email, SMS, WhatsApp, QR at the physical point, web and app, wherever your customer is.
How does the AI analysis work?
We classify topics, measure sentiment and cross-reference operational variables to reveal root causes.
Ready to truly listen to your customers?
We'll show you how an ADA LAB CX and Voice of Customer program looks on your own data.